Senior Executive - Telesales

Job Description:

Green Grocery, a thriving D2C grocery e-commerce platform, is seeking a highly motivated and experienced individual for the position of Senior Executive, Telesales. As a Senior Executive, you will play a pivotal role in driving sales through effective telesales strategies, managing a team of telesales representatives, and contributing to the growth and success of the organization. This is a fantastic opportunity for a seasoned professional to lead and inspire a high-performing telesales team in a dynamic e-commerce environment.

Job Context:

The Senior Executive, Telesales, at Green Grocery will be part of a dynamic and collaborative sales team. This role involves working closely with other departments to ensure a seamless customer experience and contributing to the development and implementation of strategic initiatives to boost telesales performance. The Senior Executive will have the opportunity to shape the direction of telesales activities, mentor team members, and directly impact the overall sales strategy of the organization.

Job Responsibilities:

Team Leadership:

• Lead, motivate, and mentor a team of telesales representatives to achieve and exceed sales targets.
• Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for skill development within the team.

Sales Strategy:

• Develop and implement effective telesales strategies to drive revenue growth and achieve organizational objectives.
• Collaborate with the sales and marketing teams to align telesales efforts with broader business goals.
• Analyze sales data and market trends to identify opportunities for improvement and optimization.

Customer Engagement:

• Oversee the development and maintenance of strong customer relationships through telesales efforts.
• Ensure telesales representatives effectively communicate the value proposition of Green Grocery's products and services to customers.

Performance Monitoring:

• Implement key performance indicators (KPIs) to track and monitor the performance of the telesales team.
• Regularly evaluate the effectiveness of telesales campaigns and initiatives, making data-driven recommendations for improvement.

Training and Development:

• Conduct training sessions for telesales representatives to enhance their product knowledge, communication skills, and sales techniques.
• Identify opportunities for professional growth within the team and implement development plans.

Reporting:

• Prepare and present regular reports on telesales performance, highlighting achievements, challenges, and areas for improvement to the senior management team.

Market Intelligence:

• Stay informed about industry trends, competitor activities, and market dynamics to make informed recommendations for enhancing telesales strategies.

• 100% Free of cost lunch provided by the company
• Two Festival Bonus
• Performance Bonus : Monthly, Yearly even Daily
• Mobile Bill
• Health Insurance 
• Free training program for self development 
• Official Hangout