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Return & Refunds
Green Grocery is committed to 100% customer satisfaction. We request all our customers to check and verify your order according to the invoice, in the presence of our delivery personnel. If you are dissatisfied for any reason you may return your purchase with our delivery personnel in that instant. If you choose to return any product you are not satisfied with after our delivery personnel leaves then you are requested to contact our customer service and return the product. You can email us at service@greengrocery.com.bd or call us at 88 01842-193165, +88 01842-193166
In case the packaging is damaged or have other visible indications of defects, remember to sign for receipt with reservations of potential damages of the products or refrain from receiving the delivery and ask the delivery personnel to return the delivery by choosing to not pay for the products from the total bill. If you find the problem after our delivery personnel leaves, you are advised to call our customer service and inform us about the problem within the 7 days of receiving the product. Then depending on our management’s decisions and our conditions & policies the product will be replaced/compensated/refunded.
If you find a product is damaged or defect in the presence of our delivery personnel, you are advised to inform our customer service and may choose to not pay for the products from the total bill by returning it instantly. But if you choose to pay and get the product replaced then just inform our customer representative in front of our delivery personnel.
If a product is damaged or defect after unwrapping please contact our Customer service who will help find a solution. We request to send us a picture of the damaged product and contact our Customer service no later than 7 days after receiving of the product. We will then pass down the matter to our agronomists/concerned person who will investigate it further so that such incidents are not repeated in the future.
If the product you have ordered is perishable and we are informed within the first 3 hours of delivery we will replace/ compensate for it. But if we are informed after the first 3 hour of delivery the matter will be taken to our management team to decide.
If the product you have ordered is nonperishable and we are informed within the seven days of delivery we will replace it. But if we are informed after the 7 days of delivery the matter will be taken to our management team to decide.
Depending on our conditions and policies if our management decided to refund your order, you will receive the compensation within 10 business days.
If you find any product to be missing, in the presence of our delivery man, you are advised to inform our customer service and do not pay for the missing products price from the total bill.
You may also contact our customer service in the presence of our delivery man and ask for the missing product to get it delivered and pay the total bill. If you find the problem after our delivery man leaves, you are advised to call our customer service and inform us about the problem, the same day of the delivery. Then depending on our management’s decisions and our conditions and policies the product will be send/compensated.
You are strongly encouraged/ advised to check all your products and match with your invoice in presence of our delivery personnel for safe and smooth transaction.
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- House 5 (1st Floor), Road 1, Nimtola, East Merul Badda, Dhaka-1212
- green.grocery.bd@gmail.com
-
09610-511511,
+88 01842-193165
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